Return Policy

We hope you are satisfied with your Leiniaosc product. If you are not satisfied with the product or find any problems after receiving it, you can request a return or exchange within fourteen days of purchase. We are always committed to providing our customers with a high-quality shopping experience, therefore, our return policy is designed to protect your interests.

Return Conditions

  • Return Time frame: You must submit a return request within fourteen days of receiving the goods. Return requests submitted after fourteen days will not be processed.
  • Product Condition: Returned items must be in their original condition, unused, unwashed, and with complete packaging. Any damaged or used items (including those with removed tags) will not be accepted for return.
  • Return Request: Before requesting a return, please contact our customer service team, providing your order number and product information. We will provide you with detailed return instructions.
  • Return Shipping Costs: Unless the product is defective or we sent the wrong item, return shipping costs are the responsibility of the customer.

Return Process

  • Contact Customer Service: After you decide to return an item, please contact our customer service team through the following methods:
    Email: leiniaosc@hotmail.com
    Phone: +86 18801470432
    Our customer service team will confirm your return request and provide the specific return address and instructions.
  • Return Shipping: According to our instructions, please return the item along with the original packaging, receipt, and any included gifts. Please ensure you use a tracking service to ensure the package arrives safely.
  • Refund Processing: Once we receive the returned item and confirm that it meets the return conditions, we will process the refund as soon as possible. The refund will be returned to the payment method you used for the purchase. Please note that refund processing may take 5-7 business days.

Exchange Policy

If the item you received is defective or damaged, we offer a free exchange service. In this case, you will not be responsible for return shipping costs. Please contact our customer service team promptly, and we will arrange the exchange for you. Situations where returns are not accepted:

  • Customized or personalized products (if applicable)
  • Products that have been used or damaged
  • Returns requested more than fourteen days after purchase
  • Products damaged due to abnormal use or human error

Contact Us

If you have any questions about our return policy or need further assistance, please feel free to contact us:
Email: leiniaosc@hotmail.com
Phone: +86 18801470432

We will do our best to resolve your issues and ensure your shopping experience is satisfactory.